Returns & Exchanges
We want you to be fully satisfied with your Sulwhasoo purchase, which is why we offer a 30-day return window for products in their original, unopened condition. Please note that items purchased as part of a set must be returned as a complete set to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the unused products in their original packaging, ensuring all promotional gifts and samples are included to avoid deductions from your refund.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing